Contact Us
Contact Us
Need help with an order, product, delivery, return or general question?
Our Terra Motion customer support team is here to help.
Customer Support
Email: support@terramotion.store
We aim to respond to customer enquiries as quickly as reasonably possible.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Contact Address
Terra Motion
30 Guild Street
London
SE1 3SY
United Kingdom
Order Support
For questions about:
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Order status
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Tracking
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Delivery
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Address changes
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Order cancellations
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Product information
please contact:
Please include your order number where applicable.
Returns & Refunds
To request a return, report a damaged product or ask about a refund, contact:
Please include:
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Your order number
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Your full name
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The product concerned
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A short description of the issue
Photographs or video may be requested where reasonably helpful for damaged, faulty or incorrect products.
Please review our Return & Refund Policy for full information about eligibility and return conditions.
Shipping & Delivery
For questions about:
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Shipping times
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Tracking information
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Delayed shipments
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Missing deliveries
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Delivery issues
contact:
Please include your order number and tracking number where available.
Product Questions
If you need help understanding:
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Product specifications
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Dimensions
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Compatibility
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Installation requirements
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Product features
please contact us before purchasing or using the product.
Email: support@terramotion.store
For bicycle accessories and equipment, please review all available compatibility and installation information before use.
Privacy Requests
For questions about your personal information, privacy rights, cookie preferences or advertising-data choices, contact:
You can also review our:
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Privacy Policy
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Cookie Policy
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Your Privacy Choices page
Contact Form
You may also contact us using the contact form available on this page.
Please provide:
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Your name
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Email address
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Order number, if applicable
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Your message
We will use the information provided to respond to your enquiry in accordance with our Privacy Policy.
Important Return Information
Please contact us before sending any product back.
The appropriate return address may differ from the contact address shown on this page.
We will provide return instructions after reviewing your request.
Website
terramotion.store
Address:
51 Sandpiper Way
Newport, Duffryn , NP10 8WX
United Kingdom
Phone:
+44 07346382716