Terms of Service

Last Updated: 25 August 2026

Welcome to Terra Motion.

This website is operated by Shuzavi Limited under the brand name Terra Motion. Throughout the site, the terms “we”, “us” and “our” refer to Terra Motion. Terra Motion offers this website, including all information, products, tools and services available through this site, subject to the terms, conditions, policies and notices stated on our website.

Please read these Terms carefully before using our website or placing an order.

1. Contact Information

If you have any questions about these Terms, an order or our services, please contact:

Terra Motion

30 Guild Street
London
SE1 3SY
United Kingdom

Email: support@terramotion.store

Website: terramotion.store

2. Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract.

You must not use our website or products for any unlawful or unauthorised purpose.

You must not:

• Attempt to interfere with the operation or security of our website

• Introduce viruses, malicious code or harmful technology

• Attempt unauthorised access to our systems

• Use our website for fraud or deceptive activity

• Copy or exploit our website content without permission

• Violate applicable laws or regulations

We reserve the right to restrict or refuse access to our website where reasonably necessary to protect Terra Motion, our customers or our systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, prices and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on:

• Screen settings

• Lighting

• Photography

• Manufacturing variations

• Product updates

Minor variations that do not materially change the product may occur.

Nothing in these Terms limits your rights if a product is faulty, materially different from its description or otherwise fails to meet applicable consumer-protection requirements.

4. Bicycle, Cycling and Outdoor Products

Some Terra Motion products are designed for bicycles, cycling, outdoor use or installation onto other equipment.

Before purchasing, installing or using a product, customers should carefully review:

• Product dimensions

• Compatibility information

• Weight or usage limits

• Installation requirements

• Safety information

• Product instructions

It is the customer's responsibility to ensure that a product is suitable for the intended bicycle, equipment or application based on the compatibility information we provide.

Products should only be installed and used according to the instructions supplied or made available with the product.

If you are unsure whether a product is compatible with your bicycle or equipment, contact us before use:

support@terramotion.store

5. Product Installation and Safety

Where a product requires installation, mounting or adjustment, customers should ensure that it is correctly and securely fitted before use.

Before each use, customers should inspect relevant equipment for:

• Loose fittings

• Damage

• Excessive wear

• Incorrect installation

• Missing components

• Other safety concerns

Do not use a product if it appears damaged, improperly installed or unsuitable for the intended application.

Where appropriate, professional installation or inspection may be advisable.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an automatic order confirmation.

An order may be subject to additional verification before fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or description error

• Payment cannot be authorised

• Fraud or unauthorised payment is suspected

• The delivery address cannot reasonably be serviced

• We are legally prevented from completing the order

• An order appears to have been placed for fraudulent or abusive purposes

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund.

7. Order Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Email address

• Billing information

• Shipping address

• Contact details

Please review your information carefully before submitting your order.

If you discover an error after ordering, contact:

support@terramotion.store

as soon as possible.

We will try to make the requested change, but we cannot guarantee changes once an order has entered fulfilment or shipping.

8. Prices

Product prices are displayed on our website in the applicable selected currency.

Prices may change from time to time.

Any price change will not normally affect an order that has already been accepted, except where there is an obvious pricing error or another legally permitted reason.

The total amount payable will be displayed before you complete checkout.

Where applicable, shipping charges, taxes or other charges will be displayed during checkout before payment is completed.

9. Promotions and Discount Codes

From time to time, Terra Motion may offer:

• Promotional prices

• Discount codes

• Product bundles

• Free-shipping promotions

• Limited-time offers

Promotional offers may be subject to additional conditions displayed with the promotion.

Unless otherwise stated:

• Only one discount code may be used per order

• Discounts cannot be exchanged for cash

• Discounts may not apply to previous purchases

• Promotional offers may end or change in accordance with the terms stated with the promotion

We aim to ensure that promotional information is clear, accurate and not misleading.

10. Payment

Payment must be successfully completed using one of the payment methods available at checkout.

Payment services may be provided by third-party payment processors.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may carry out reasonable security, payment-verification and fraud-prevention checks before fulfilling an order.

11. Shipping and Delivery

Available shipping methods, charges and estimated delivery information will be displayed on our website or during checkout where applicable.

Please review our Shipping Policy for further information.

Delivery times are estimates unless we expressly state that a particular delivery date is guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Severe weather

• Public holidays

• Transportation disruption

• Incorrect delivery details

We will provide reasonable assistance where an order is significantly delayed or appears to have been lost in transit.

12. International Orders

Terra Motion may make products available to customers in multiple countries.

International orders may be subject to:

• Customs procedures

• Import restrictions

• Duties

• Taxes

• Local delivery requirements

Where taxes or duties are collected at checkout, this will be indicated where applicable.

Where charges are not included in the purchase price, customers may be responsible for charges imposed by authorities in the destination country where permitted by law.

13. Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Terra Motion currently offers eligible customers a 30-day return period, subject to the conditions stated in that policy.

Please review the Return & Refund Policy before making a purchase.

To request a return or discuss an issue with an order, contact:

support@terramotion.store

Nothing in these Terms or our Return & Refund Policy is intended to exclude or restrict statutory consumer rights that cannot legally be excluded.

14. Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, defective, materially different from its description or you receive an incorrect item, please contact:

support@terramotion.store

Please provide your order number and information about the issue.

Photographs or video may be requested where reasonably helpful in assessing the problem.

Depending on the circumstances and applicable law, an appropriate remedy may include:

• Replacement

• Repair

• Refund

• Another suitable solution

Your statutory consumer rights remain unaffected.

15. Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that it will remain available until checkout is completed and the order is accepted.

If a product becomes unavailable after you have placed an order, we may:

• Contact you with an alternative where appropriate

• Remove the unavailable product and provide an applicable refund

• Cancel the affected order and provide a refund

We will not substitute a materially different product without your agreement.

16. Website Accuracy

We aim to keep information on our website accurate and current.

Occasionally there may be errors relating to:

• Product descriptions

• Pricing

• Promotions

• Availability

• Shipping information

• Product specifications

Where we discover a material error affecting an order, we may contact you to explain the issue and provide appropriate options.

We will not intentionally use inaccurate information to mislead customers.

17. Intellectual Property

Unless otherwise stated, content available on terramotion.store is owned by or licensed for use by Terra Motion.

This may include:

• Brand names

• Logos

• Product photography

• Graphics

• Videos

• Written content

• Product descriptions

• Website design

• Layout

• Icons

• Marketing materials

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit or republish substantial parts of our website without permission, except where permitted by law.

18. Customer Reviews and Content

Customers may have the opportunity to submit:

• Reviews

• Ratings

• Photographs

• Videos

• Comments

• Other content

By submitting content for publication, you confirm that:

• The content reflects your genuine experience or opinion

• You have the right to provide the content

• The content is not unlawful

• The content does not infringe another person's rights

We may moderate or remove content that is:

• Fraudulent

• Abusive

• Unlawful

• Spam

• Irrelevant

• Infringing

• Clearly deceptive

We will not knowingly alter genuine customer reviews in a way that materially misrepresents the customer's opinion.

19. Third-Party Services

Our website may integrate with third-party services including:

• Shopify

• Payment providers

• Shipping providers

• Analytics services

• Advertising platforms

• Social-media platforms

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We are not responsible for the operation of independent third-party websites or services that we do not control.

20. Third-Party Links

Our website may contain links to third-party websites.

These links may be provided for convenience or information.

We do not control independent third-party websites and are not responsible for their content, availability, security or privacy practices.

Please review the applicable terms and privacy policies before providing information to third-party websites.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

We may use cookies and similar technologies as explained in our Privacy Policy, Cookie Policy and Your Privacy Choices page.

Where required, you will be provided with controls for non-essential analytics or advertising technologies.

22. Advertising and Promotions

You may see Terra Motion products promoted through platforms such as:

• Google

• Facebook

• Instagram

• Other online advertising services

Advertisements, promotional graphics and social-media content are intended to provide information about our products and offers.

The product page, checkout information and applicable store policies form the basis of the purchase terms.

If promotional material contains an obvious error or conflicts with legally required information provided during checkout, please contact us before completing your purchase.

23. Prohibited Uses

You may not use our website:

• For unlawful purposes

• To solicit unlawful activity

• To violate intellectual-property rights

• To harass or harm another person

• To submit deliberately false information

• To transmit malicious software

• To collect other people's personal information without lawful authority

• To interfere with website security

• To attempt unauthorised access

• To conduct fraudulent transactions

• To misuse promotions, discounts or payment systems

We may suspend access where we reasonably believe the website is being abused.

24. Website Availability

We aim to keep terramotion.store available and operating properly.

However, we do not guarantee that access will always be:

• Continuous

• Error-free

• Uninterrupted

We may temporarily suspend or modify parts of the website for:

• Maintenance

• Security

• Technical improvements

• Operational reasons

We will try to minimise disruption where reasonably possible.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Defective products where liability cannot legally be excluded

• Statutory consumer rights

• Any other liability that cannot lawfully be excluded

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.

26. Business Use

Terra Motion primarily sells products to consumers.

If you purchase products wholly or mainly for business, commercial, resale or professional purposes, different legal rights may apply.

Nothing in this section limits liability that cannot legally be excluded.

27. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control where applicable law permits.

These may include:

• Natural disasters

• Severe weather

• Transportation disruption

• Carrier interruption

• Government restrictions

• Industrial action

• Major network failures

• Customs disruption

Where such an event materially affects an order, we will take reasonable steps to communicate with affected customers.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our website

• Products and services

• Business practices

• Technology

• Payment methods

• Applicable law

The updated version will be published on this page.

Changes will not normally alter the terms of an already completed purchase unless required by law.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

31. Governing Law

These Terms and purchases made through Terra Motion are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer living elsewhere, you may also benefit from mandatory rights provided by the laws of the country in which you live.

Nothing in these Terms is intended to remove rights that cannot legally be excluded.

32. Entire Agreement

These Terms, together with the policies and information incorporated into them, form the agreement between you and Terra Motion relating to use of our website and purchases from us.

The relevant policies include our:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Cookie Policy

• Your Privacy Choices page

33. Contact Us

For questions about these Terms, products or orders, contact:

Terra Motion

30 Guild Street
London
SE1 3SY
United Kingdom. 

Address:51 Sandpiper WayNewport, Duffryn , NP10 8WX, United Kingdom.

Phone:+44 07346382716

Email: support@terramotion.store

Website: terramotion.store