Privacy Policy

Last Updated: 25 August 2025

At Terra Motion, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from terramotion.store, contact us, subscribe to our communications, interact with our advertisements or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Terra Motion
30 Guild Street
London
SE1 3SY
United Kingdom

Email: support@terramotion.store

Website: terramotion.store

2. Personal Information We Collect

Depending on how you interact with Terra Motion, we may collect the following categories of information.

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

This may include:

• Products purchased

• Order number

• Purchase history

• Order value

• Returns and refunds

• Shipping information

• Payment status

Payment information is generally processed securely by our payment providers. We do not normally store complete payment-card information ourselves.

Account Information

If customer-account functionality is available, we may collect information associated with your customer account and purchase history.

Customer Support Information

When you contact us, we may collect:

• Your name

• Email address

• Order information

• The content of your communication

• Photographs or videos you voluntarily provide in connection with a product, delivery, return or support request

Device and Website Information

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographical location

• Referring website

• Pages viewed

• Products viewed

• Links clicked

• Shopping-cart activity

• Checkout activity

• Purchase activity

• Website-session information

• Cookie and advertising identifiers

We may collect this information using cookies, pixels, tags and similar technologies.

3. How We Use Your Personal Information

We may use personal information to:

• Process and fulfil orders

• Process payments

• Send order confirmations

• Provide delivery and tracking information

• Provide customer support

• Process returns, exchanges and refunds

• Communicate about an order

• Detect and prevent fraud

• Protect our website and customers

• Maintain records required for tax, accounting and legal purposes

• Improve our products and services

• Understand how visitors use our website

• Measure website and advertising performance

• Measure conversions from advertising campaigns

• Conduct analytics

• Display and measure advertising

• Create advertising audiences where legally permitted

• Conduct remarketing or retargeting where legally permitted

• Personalise advertisements where appropriate consent has been obtained

• Send marketing communications where permitted by law

• Comply with legal and regulatory requirements

4. Shopify

Our online store is hosted using Shopify.

Shopify provides the ecommerce technology that allows us to display products, process orders, manage checkout and provide other ecommerce services.

As part of providing these services, Shopify may process information relating to visitors and customers.

Shopify may process information in accordance with its own privacy policies and applicable data-protection requirements.

5. Google Analytics and Google Advertising

We may use Google services, including technologies such as:

• Google Analytics

• Google Ads

• Google Tag Manager

• Google conversion tracking

• Google remarketing

• Google advertising measurement

• Google Consent Mode

• Other Google advertising and analytics technologies

These technologies may help us understand how visitors use our website, measure purchases and other conversions, evaluate advertising performance and, where permitted, provide more relevant advertising.

Information collected may include:

• Device information

• Browser information

• IP address

• Website activity

• Products viewed

• Shopping-cart activity

• Purchase or conversion activity

• Cookie identifiers

• Advertising identifiers

Where required by applicable law, we will request consent before using cookies or personal information for advertising personalisation.

Your consent choices may also be communicated to Google through technologies such as Google Consent Mode.

If advertising consent is not provided, certain advertising or analytics technologies may operate in a limited manner or may not be activated, depending on our configuration and applicable law.

Google may process information according to its own privacy policies and terms.

6. Meta, Facebook and Instagram Advertising

We may use advertising and measurement technologies provided by Meta, including technologies associated with Facebook and Instagram.

These may include:

• Meta Pixel

• Meta advertising conversion tracking

• Meta advertising measurement

• Custom Audiences

• Retargeting or remarketing

• Other Meta Business Tools

These technologies may help us understand whether visitors interact with our advertisements, visit particular products, add products to their cart or complete a purchase.

Depending on our setup and your consent choices, information shared with Meta may include:

• Website activity

• Product interactions

• Purchase or conversion events

• Device and browser information

• Cookie or advertising identifiers

• Other information used for advertising measurement

Where required by applicable law, Meta advertising cookies and similar non-essential technologies will only be used after appropriate consent has been obtained.

Meta may process information according to its own privacy policies and terms.

7. Advertising and Remarketing

We may advertise Terra Motion products through platforms including Google, Facebook, Instagram and other advertising services.

Where legally permitted, advertising technologies may be used to:

• Measure advertising performance

• Understand whether an advertisement resulted in a purchase

• Build advertising audiences

• Show advertisements to previous website visitors

• Find audiences with similar interests

• Limit how frequently advertisements are displayed

• Improve advertising relevance

• Personalise advertising

Where consent is legally required for advertising personalisation or associated cookies, we will request consent before using those technologies for those purposes.

You can change available cookie and advertising preferences through our cookie settings.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

These may include:

Strictly Necessary Cookies

These cookies are required for important website functions such as:

• Shopping cart

• Checkout

• Security

• Fraud prevention

• Customer login

• Remembering privacy choices

These cookies may be used without consent where permitted because they are necessary for requested website functionality.

Analytics Cookies

These cookies help us understand how visitors use Terra Motion, including which pages and products are viewed.

Where legally required, these cookies are only activated after appropriate consent.

Advertising Cookies

Advertising cookies and technologies may be used by us or our advertising partners, including Google and Meta, to measure advertising and provide personalised advertising where permitted.

Where legally required, these cookies will only be used after consent has been obtained.

Preference Cookies

These cookies may remember settings such as:

• Currency

• Language

• Region

• Website preferences

You can manage your cookie preferences through the cookie-consent controls available on our website.

For additional information, please see our Cookie Policy.

9. Cookie and Advertising Consent

Where required by law, particularly for visitors in regions including the United Kingdom and European Economic Area, we provide controls that allow visitors to choose whether certain non-essential technologies may be used.

Our consent controls may provide options such as:

Accept All

Allows permitted analytics and advertising technologies to operate.

Reject Non-Essential

Rejects non-essential analytics and advertising cookies where applicable.

Manage Preferences

Allows visitors to make more detailed choices about available cookie categories.

Visitors can change or withdraw available consent choices through our cookie settings.

Withdrawing consent does not affect processing that lawfully occurred before consent was withdrawn.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

• New products

• Offers

• Promotions

• Product launches

• Terra Motion news

We will send electronic marketing communications where you have consented or where another applicable legal basis permits us to do so.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email; or

• Contacting support@terramotion.store

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to your orders.

11. How We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Shopify

• Payment processors

• Payment gateways

• Banks and payment providers

• Warehousing providers

• Fulfilment providers

• Suppliers

• Shipping and delivery companies

• Customer-support providers

• Email providers

• Website hosting providers

• Fraud-prevention services

• Security providers

• Analytics providers

• Google

• Meta

• Advertising and marketing providers

• Professional advisers

• Accountants

• Legal advisers

• Government or regulatory authorities where legally required

We require service providers to handle information appropriately according to their roles and applicable laws.

We may also disclose information where reasonably necessary to investigate fraud, enforce our legal rights or comply with legal obligations.

12. Sale of Personal Information

Terra Motion does not sell personal information for money.

Some privacy laws may define certain advertising-related transfers of information more broadly as a "sale", "sharing" or use for targeted advertising.

Where such laws apply, eligible individuals may have additional rights to opt out of qualifying advertising-related processing.

13. International Transfers

Some of the companies that help us operate our website, process orders or provide advertising and analytics services may operate outside the United Kingdom.

As a result, personal information may be processed in countries other than the country where you live.

Where applicable law requires it, appropriate safeguards will be used for international transfers of personal information.

14. Legal Bases for Processing

Where UK GDPR or similar data-protection legislation applies, we may rely on the following legal bases.

Performance of a Contract

We may process information when necessary to:

• Accept your order

• Process payment

• Deliver products

• Manage returns

• Provide customer support relating to your purchase

Legal Obligations

We may process information to comply with:

• Tax requirements

• Accounting requirements

• Consumer-protection requirements

• Fraud-prevention obligations

• Other applicable laws

Legitimate Interests

We may process information when necessary for legitimate business purposes such as:

• Protecting our website

• Preventing fraud

• Improving our services

• Understanding business performance

• Providing customer support

We will consider your rights and interests when relying on legitimate interests.

Consent

Where legally required, we rely on your consent for activities including certain:

• Advertising cookies

• Analytics cookies

• Personalised advertising

• Electronic marketing

You may withdraw consent where processing depends upon consent.

15. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing orders

• Customer support

• Handling returns and refunds

• Fraud prevention

• Accounting

• Tax obligations

• Resolving disputes

• Complying with legal requirements

Retention periods may differ depending on the type of information and why it was collected.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

16. Your Privacy Rights

Depending on where you live and applicable law, you may have rights including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of information

• Request restriction of processing

• Object to certain processing

• Withdraw consent

• Object to direct marketing

• Request data portability

• Opt out of certain targeted advertising where applicable

• Make a complaint to an appropriate data-protection authority

To exercise a privacy right, contact:

support@terramotion.store

We may request reasonable information to verify your identity before completing certain privacy requests.

17. UK Privacy Rights

Individuals in the United Kingdom may have rights under applicable UK data-protection legislation.

If you believe your personal information has been handled incorrectly, you also have the right to raise a concern with the Information Commissioner's Office (ICO).

We encourage you to contact us first so we have an opportunity to address your concern.

Email:

support@terramotion.store

18. European Privacy Rights

Where European data-protection legislation applies, individuals may have rights relating to:

• Access

• Correction

• Erasure

• Restriction

• Objection

• Portability

• Withdrawal of consent

Where processing relies on consent, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

19. United States Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state privacy laws.

Depending on the jurisdiction and our legal obligations, these may include rights to:

• Know or access personal information

• Correct personal information

• Delete personal information

• Obtain a portable copy of certain information

• Opt out of certain targeted advertising

• Opt out of certain sales or sharing of personal information

Requests can be submitted to:

support@terramotion.store

Applicable rights and exceptions vary by jurisdiction.

20. Security

We use reasonable technical, administrative and organisational safeguards designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

21. Children's Privacy

Terra Motion products and website purchasing services are intended for adults.

We do not knowingly seek to collect personal information directly from children for advertising or marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact:

support@terramotion.store

22. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• New technologies

• New advertising or analytics services

• Changes to applicable laws

• Changes to our business practices

The updated version will be posted on this page and the "Last Updated" date will be revised where appropriate.

24. Contact Us

For questions, privacy requests or concerns about how personal information is handled, contact:

Terra Motion

Email: support@terramotion.store

Website: terramotion.store

Address:51 Sandpiper WayNewport, Duffryn , NP10 8WXUnited Kingdom

Phone:+44 07346382716